General

In the interests of the comfort, safety and relaxation of all of our guests, we ask that the following guidelines are followed at all times:

• The Retreat Spa and its environs are strictly no smoking areas.
• We do not allow mobile phones in our customer areas - please leave them switched off in your locker. This is the time for your body and mind to release the worries and stresses of the day.
• Please conduct all conversations at levels consistent with a relaxing Spa environment.
• The Retreat Spa and fitness facilities are open to persons aged 16 and over.
• Pool towels can be found at the cloak reception or placed on the sun loungers outside on the sun deck.
• Shower towels can be found in your lockers, please do not take shower towels outside.
• Please leave all items of value in your locker. The Retreat is not responsible for loss of or damage to a guest's personal belongings.
• Always shower before using pool facilities and between heat rooms. A robe and slippers should be worn in all common areas and swimwear is compulsory in all Thermae heat rooms and whilst sunbathing.
• Please ensure you drink plenty of fluid to rehydrate after use of our heat treatments and that alcohol and coffee consumption is kept to a minimum.
• Food and drink should not be brought into The Retreat for consumption during your visit. Refreshments are available in all relaxation areas and the Spa Restaurant & Juice Bar.
• All guests will be required to complete and sign a Health & Lifestyle Questionnaire upon arrival, prior to entrance to the facilities.
• If you have a gift voucher, please remember to bring this with you on the day to hand to Reception.
• All facilities are subject to availability.

Locker Rooms

• In single-sex heat rooms, swimwear is not compulsory, but please consider the wishes of fellow guests.
• A towel should always be placed on sauna benches between you and the bench. 
• Please do not leave toiletries in showers or wet vanity areas.
• Shaving is permitted in the male changing rooms. However, please ensure that wet vanity areas are left clean. Razors should not be placed in any of the waste bins and shaving is strictly prohibited in the saunas and steam rooms.
• Please do not add oils or other products to the sauna bucket water without first speaking to a member of staff.
• Please place all used towels in the baskets provided.

When Taking a Treatment

• Please arrive in good time to enjoy the facilities and ensure that you are ready to be collected by your therapist at the allotted time. Time lost through late arrival will result in a shortened or amended treatment being offered without refund.
• You are entitled to use the first level facilities only if you have a treatment in the Spa and this includes full changing room facilities with locker service, fitness areas, pool and sun deck.
• Underwear or suitable swimwear should be worn going into the treatment room and during treatments. For some treatments you will be provided with disposable undergarments by your therapist, and suitable towel draping will be used at all times.
• During treatments, please let your therapist know if you are comfortable or uncomfortable, too warm or too cold, or if their pressure is too light or too firm. Your comfort and care is our greatest concern and priority.
• If you have a particular injury or physical condition, please explain it to the therapist. They can suggest appropriate adjustments to the treatment for your comfort and enhancement.
• There is no pressure to talk during a treatment. It is entirely up to you. If you have any questions or would like to talk, certainly do so. The therapist will take their cues from you. If you are quiet they will be too.
• We hope you enjoy this interlude of pampering and relaxation.
• Your comments are always welcome.
  

Fitness / Tennis Areas

• Please place the hand towels provided between you and the fitness equipment and wipe down after use.
• Appropriate fitness attire is required at all times. Outdoor shoes should not be worn in any fitness areas.

Cancellation Policy

• Please note that a 24 hour cancellation notice is required for all bookings and services, otherwise 50% of the total treatment price will be charged. Credit card details may be required in order to confirm a booking.

Doctor's Services

• The Retreat has a resident doctor who is also available for consultations on Monday, Wednesday and Friday mornings between 8.00am and 1.00pm and referrals by appointment outside these hours.