Aphrodite Hills Rentals reserves the right to update this policy at any time. Should this be done, we shall notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your details or by placing a prominent notice on our site.
The minimum duration of stay is as per below:
November – March: All Apartments, Junior & Superior Villas (2 Nights)
April – June & September – October: All Apartments (3 Nights), Junior & Superior Villas (4 nights)
July – August: All Apartments (5 Nights), Junior & Superior Villas (7 nights)
The Mythos Collection Villas and the Elite Villas have a minimum stay of seven nights all year round.
Payment may be made by either online payment-link (SaferPay) or bank transfer directly to our bank account.
If a reservation is made less than eight (8) weeks before the scheduled arrival, then full payment is required.
If a reservation is made more than eight (8) weeks prior to the scheduled arrival, twenty-five percent (25%) non-refundable deposit is required to secure the reservation. The balance will be taken four (4) weeks prior to arrival.
All prices mentioned are in Euros unless otherwise stated and are accurate at the time of
reservation and will not be altered after confirmation of the booking has been received.
Cancellation fee: the 25% deposit payable/due with the confirmation of the booking is non-refundable.
For cancellations more than four (4) weeks prior to arrival:
i) the deposit is redeemable for another stay completed within the next six (6) months.
ii) loss of deposit in the case of complete cancellation and no redemption.
For cancellations less than four (4) weeks prior to arrival, or for ‘no shows’, or for cancellations during the guests’ stay, the full amount will be payable/due.
Every attempt will be made to allocate you in your chosen property. If deemed necessary Aphrodite Hills Rentals reserves the right to withdraw, cancel or provide alternative accommodation of a confirmed booking. In this unlikely event you will be offered the choice to reside in another property through Aphrodite Hills Rentals (subject to availability) with the price difference payable/refundable as appropriate, or of receiving a refund of all monies paid to Aphrodite Hills Rentals . No further compensations of any nature will be due to the guests, and Aphrodite Hills Rentals will not be liable.
All properties are well equipped and include bed linen and bath towels. All properties are privately owned and decorated and furnished to owners’ individual taste. Maximum occupancy is 2 persons per bedroom. One infant in a cot is permitted per bedroom. Aphrodite Hills Rentals reserves the right to decline access to the property for tenants that exceed the maximum occupancy of the property, with additional financial penalties of up to 2 times the daily rate of the period booked.
No parties or events are allowed at any property, nor is it permitted for any outside visitors to enter the property, other than guests stated on reservation. Should this occur, Aphrodite Hills Rentals reserves the right to decline the access to outside visitors and apply a penalty of €2000,00 or above, depending on the property category.
Every effort will be made to meet any special requests of the guest. Special requests are treated as an indication of preference and cannot be guaranteed. Any special requests must be stated at the time of the booking.
Mythos Collection Villas, Elite Villas and Premium Serviced Apartments feature International Channels. Some of the other property categories can be equipped with the facility of International Channels at an additional charge, if the guest requests it prior to arrival.
All properties are cleaned and inspected prior to arrival.
A departure clean is included and based on the understanding that the property will be left tidy at the time of check-out and with all personal waste removed from the property by the guests.
In the event that this policy is not followed, additional charges may apply ranging from €50 to €350 based the type of property and the level of cleaning needed.
Our housekeeping team is at hand to provide extra cleaning services at an extra charge during the guest’s stay, if necessary.
Properties with private swimming pools are for the private use of the occupants of the property and only. Communal pools are only for the use of the occupants of the properties. Health and safety regulations are applicable at all outdoor facilities including swimming pools. Please read all poolside signage featuring standard Rules & Regulations on use of pool facilities.
Heated swimming pools or jacuzzis are only available when stated in the relevant accommodation description. Pool or jacuzzi heating is available at an extra charge and needs to be paid for prior to the guest’s arrival. Pools and jacuzzis are electrically or fuel heated and take up to 48 hours to heat. The temperature of the pool or jacuzzi will depend on prevailing weather conditions and property location. Certain pools or jacuzzis do not heat effectively during the period of mid-December to mid-March, therefore please consult property descriptions or Reservations department for clear pool or jacuzzi operations for maximum benefit of booking this service. A cover is available for each heated pool or jacuzzi and it is imperative that the guest covers the pool or jacuzzi with the suitable throughout the night, to maintain the correct temperature.
The cost of any air-conditioning is included in the accommodation price; however, the A/C units must only be used while you are in the property, with all windows and doors kept closed at all times. Depending on the type of property you are renting, Aphrodite Hills Rentals has given a specific daily allowance and the details will be available within your property.
A Kw/h reading will be made upon your arrival and departure and details will be available within your property. The maximum limit of consumption per week is as follows: 1-bedroom properties: 300KWH, 2-bedroom properties: 400KWH, 3-bedroom properties: 500KWH, 4-bedroom properties: 600KWH, 5-bedroom properties: 700KWH. Each unit used above this limit will be charge at €0.35 cents. In the event of excess usage, the guest consents to his/her card being charged for the appropriate amount. With considerate usage, it is rare to exceed the electricity allowance, however the limitations are in place to ensure that our guests are conscious of their usage and consider the environmental impact of excessive electricity consumption.
All properties are privately owned and for security reasons the approved credit card number given on check-in will be charged in case of any damages. The allocated property is inspected prior to arrival, if any items checked are not in order the guest should report this to Guest Services (Reception) within 24 hours of arrival. Customers are not permitted to move or remove any furniture or equipment without prior written consent from Aphrodite Hills Property Management. Under no circumstances must any furniture for use inside the property be moved outside. The property will be re-inspected for any damage on the departure day of the guest.
Aphrodite Hills Rentals reserves the right to ask for a refundable amount against damages ranging from €400 to €1000 based on the type of property, upon check-in. The guest agrees that the credit card given upon check-in will be charged in case of any damages incurred. If not then this amount will be released 5 working days after the departure of the guest, providing no damages were reported by the inspection team.
It is the guest’s responsibility to ensure that he/she and the members of his/her party do not behave in a way that may cause offense or danger to other on-Resort guests or owners, or which risks damage to the property. If bad behaviour is reported, Aphrodite Hills Rentals has the right to terminate any arrangements made, without any compensation and without reimbursement of any expenses that may incur as a result. Furthermore, the guest will be liable to reimburse Aphrodite Hills Rentals for any damage or disruption caused.
Children are naturally curious, especially when on holiday where there are lots of areas and things to be explored. Please ensure that children are not left unsupervised at any time during your holiday and take extra care with balconies and swimming pools etc. Parents are responsible for the actions of their children at all times. Please take extra care with children if your pool is described as an ‘infinity pool’, as this pool will have an open drop from the pool edge. If you require any child safety equipment (e.g. pool fencing, stair gates etc.) please consult our reservations team prior your arrival. Pool fencing is subject to availability at the time of booking.
Aphrodite Hills Rentals does not provide properties which are specifically designed for disabled access or use. Properties may be suggested for such use; however, no alterations can be made to the properties and Aphrodite Hills Rentals cannot be held liable for any injuries, inconvenience or damage as a result.
Please ensure you have covered your party with travel insurance as neither Aphrodite Hills Rentals nor the property owners will be held responsible in any way for injury and death that may result while renting or using any of the properties offered by Aphrodite Hills Rentals.
Aphrodite Hills Rentals is a Rental company. Even though we use all resources at our disposal to ensure information provided and the quality and facilities of the properties, we cannot accept any liability whatsoever for any problems that occur while guests occupy the villa of their choice. We accept responsibility to provide the accommodation as described on our website but shall not be liable in circumstances where we are prevented from providing the accommodation because of events outside our control, such as flood, fire, adverse weather conditions, natural disasters, war, threat of war, civil disturbance or acts of any local or national government.
Please ensure all personal possessions are packed when departing your accommodation. Whilst we will endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees may be applied for the return of lost property. Please avoid leaving valuables or cash prominently displayed within your property and always ensure that all windows and doors are locked prior to leaving the property. There is a safe box for free use in all properties, please use this at all times.
Mosquitoes, ants and other insects are endemic in warmer climates, particularly in countryside areas. Preventative pest control is carried out throughout the Resort at frequent intervals. Should any incident occur, we recommend that you contact our Guest Services team.
Pets are not allowed in any property or any communal areas including swimming pools at any time. Should you bring a pet without previous communication with the reservations team, Aphrodite Hills Rentals reserves the right to charge your account with the amount of €500,00.
It is the case that some resort areas are still being developed and therefore there is a possibility of building work or construction work. Work may begin on a neighbouring property over which we have no control, nor are we given prior notice. In the event of disruption caused by building work, a property of same category and at a different location will be offered to the guest. No further compensations of any nature will be due to the guests, and Aphrodite Hills Rentals will not be liable.
Though it is a rare occurrence, properties can be affected by water or electricity shortages and supplies can be cut off without notice for varying periods of time. In addition, you may find that the electricity may trip if too many appliances are used at the same time. These resources are provided by the municipality and Electricity Authority of Cyprus (EAC) and so these infrequent situations are out of the Managements Control. Whereas we will make every attempt to ensure that these infrequent issues do not cause inconvenience and discomfort to our guests, Aphrodite Hills Rentals bares no liability for such instances and therefore no compensation either monetary or otherwise will be offered, however if deemed necessary, alternative accommodation will be provided. Although all properties offer Wi-Fi connection, we cannot be held responsible for any temporary failure of this facility.
Should purchase be made on any services via Aphrodite Hills Rentals e.g. car rental, excursions, rounds of Golf or Spa treatments, etc, the monies used to pay for these services are not refundable.
Aphrodite Hills Rentals will not be held responsible for changes and or timetable alterations made by the airlines and will not make any refunds due to cancelled flight bookings. When booking flights please advise us of arrival and departure times as soon as possible. This is to ensure that your dates correlate with the set check in and checkout times of 2:00 pm and 10:00 am respectively.
Photographs are intended to give an overall impression of individual properties. The Management does not accept any responsibility for items of furniture etc, which appear in photographs that may have been changed or removed, nor for any changes to aspects which may have changed since photographs were taken.
From time-to-time various discounts will be offered on properties in our portfolio. The cost payable by you is the advertised price of the property at the time of booking.
Furthermore, if you are a repeater guest of Aphrodite Hills Rentals you are allowed a discount, however the repeater discount cannot be combined with any other offers. Please consult the reservation department.
Aphrodite Hills Rentals take the privacy of your Personal Data seriously. We collect and process your Personal Data as described in the reverse Privacy Notice and with your consent, if necessary, for the purpose of informing you about news, events, activities, new services and products offered by us or advertising campaigns and/or promotional activities, in accordance to applicable data protection laws.
